Visit Japan Web is Japan’s official online service for preparing several arrival-related procedures before you enter the country. For a first-time visitor, the main advantage is simple: you can prepare key information before landing instead of starting from zero in the airport.
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What Visit Japan Web is used for
Japan’s Digital Agency describes Visit Japan Web as an official service that supports procedures including immigration, customs declaration and tax-free shopping information.
The exact screens and required information can evolve, so the safest approach is to use the official service and follow the prompts for your trip rather than relying on an old screenshot tutorial.
What to prepare before you start
Have your travel documents and trip details nearby. You may need information such as your passport details, arrival flight, accommodation and other information requested by the current workflow.
Complete the setup before departure when you have stable internet and time to check your entries carefully.
Immigration information
Visit Japan Web can be used to prepare information related to immigration procedures. Completing the online steps in advance can reduce the number of decisions you need to make immediately after a long flight.
Customs declaration
The service also supports customs declaration information. Follow the current official instructions and keep the relevant QR code or screen available when you reach the required checkpoint.
Tax-free shopping information
Visit Japan Web also supports tax-free shopping information. This becomes particularly important as Japan changes to a new tax-free refund method from November 1, 2026. Travelers visiting after that date should also understand the new departure confirmation process.
Read our Japan tax-free shopping changes for November 2026 for the practical flow.
Do this before your flight
- Use the official Visit Japan Web service—not a third-party lookalike.
- Enter your traveler and trip details carefully.
- Finish the relevant immigration/customs setup before departure.
- Keep the required QR codes or confirmation screens accessible.
- Consider saving screenshots or offline copies in case airport connectivity is poor.
What Visit Japan Web does not solve
It does not replace your passport, airline requirements or every possible entry requirement. Your eligibility to enter Japan still depends on the rules that apply to your nationality and circumstances. If your trip involves a visa or special documentation, check the relevant Japanese government or embassy guidance.
A simple first-hour arrival plan
Once you land, keep the sequence boring: complete arrival procedures, get connected, confirm your airport-to-city route, decide what to do with your luggage, and then set up local transport. Doing the administrative steps first leaves the rest of day one much easier.
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Official source
Digital Agency of Japan: Visit Japan Web
Last checked: September 2026. The online workflow can change, so always follow the current official Visit Japan Web instructions for your trip.
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